Staying Well Hastings
About the service
Staying Well Space is an out-of-hours mental health crisis prevention service, provided at Southdown’s Hastings (St Leonards-On-Sea) Wellbeing Centre.
The service supports people aged 18 or over who feel they aren’t able to cope or are headed towards a crisis point.
Staying Well is provided by Southdown in partnership with the Sussex Partnership NHS Foundation Trust.
The Hastings service enhances the current mental health and wellbeing services delivered under the UOK East Sussex network. It is also one of five Staying Well services provided across Sussex.
Notice: Remote Support Only from February 27th, 2025
Starting February 27th, 2025, for a period of approximately 8 weeks, we will only be able to offer remote support. This will be available via the Attend Anywhere platform. Telephone support will be available to those who cannot access this platform due to not having a supporting device or Internet access.
The Carisbrooke House building will be closed for renovations.
You can access our service in the usual way – either by using the referral link form (new clients) or for existing clients by calling freephone 0800 023 6475, choose option #2
Once we receive your referral or voicemail, we will arrange a convenient time & send you the Attend Anywhere link. The link will take you to a virtual waiting area and our Recovery Specialist will join you there.
Attend Anywhere is a virtual platform where you can attend your appointment by video. Video rooms are private, accessible only to authorised providers, and no information you enter is stored. Our staff will send you a PDF file with all the details and the link to join.
By using Attend Anywhere, we aim to offer same-day support. However, depending on our capacity, we might need to schedule your appointment for the next day.
What support is available?
If you need urgent mental health support, outside of normal working hours, Staying Well is here for you, providing help and advice in a relaxed, friendly and safe environment. We primarily offer face-to-face support but if you are unable to physically attend the building we can provide phone or video call support as an alternative.
Our team of Recovery Specialists are on-hand to provide non-judgmental support tailored to your needs; whether that’s simply listening or providing more in-depth support.
Am I eligible?
The service is free and available to people aged 18 or over with urgent mental health support needs living across East Sussex.
How do I access support?
Please note, the Hastings service is not a walk-in service and requires a referral first.
You can contact the service directly to self-refer for support if you feel you aren’t able to cope or feel you are headed towards a crisis point. To refer yourself or on behalf of an individual, please click here for our online referral form.
An Easy Read version of our referral form is also available to download from the ‘Downloads’ section at the bottom of this page.
Urgent referrals to the service can be made by calling 0800 0236475 during the opening times listed below.
Finding us and getting in touch
We are open:
- Weekdays – 4pm to 10.30pm We are closed on Wednesdays
- Weekends – 3pm to 10.30pm We are closed on Saturdays
NB: Any changes to our opening hours will be shared in the box at the top of this page.
Telephone (Freephone): 0800 023 6475, choose option #2
Email: stayingwell.hastings@southdown.org
Address: St Leonards-On-Sea Wellbeing Centre, Carisbrooke House, Stockleigh Road, Hastings, TN38 0JP
Inclusivity for all
We are a Neurodivergent, LGBTQ+, class, race, age and disability friendly service. We are committed to learning and striving toward a more inclusive and person-centred approach, by listening to your experience and providing meaningful support, information and advice according to your needs.
