Housing

Our housing

We provide different types of affordable housing from temporary accommodation to a long term home. As a supported housing landlord, we provide support for our tenants to help them manage their tenancy and maintain their home. In addition, around one in six of our tenants receive support from our learning disability support services.

To be eligible for a Southdown tenancy a person must be on the Housing Register with their Local Authority Housing Options team. We do not hold our own waiting list so cannot respond to direct enquiries about housing. When a property becomes available, the Local Authority will nominate an eligible person off their waiting list to become our next tenant.

Reports for tenants

Every year we produce an annual report for our tenants highlighting how we have performed in our role as a landlord. Take a look at o ur latest report here. You can download an easy read version of the report from our Plans and Reports page on our website.

We also produce an annual Tenant Satisfaction Measures Report highlighting how we provide good quality homes for our tenants.

If you require the kind of supported housing that Southdown provides, you should make it clear to the Housing Options team that you consider yourself to require extra support. Details of how to apply for housing with the Local Authorities we work with are in the Useful Resources section of our website.

Tenant representative or advocate

If a nominee or a tenant wants their representative or advocate to be present or involved in discussions with us around the landlord services they receive then we are happy to work alongside anyone who they feel it would be helpful to have involved. If they want a representative or advocate to communicate with us on their behalf without them being present then we will require them to sign a permission form giving their consent for us to discuss their tenancy with their nominated representative.

Meet the team

Whether you are reporting a repair or talking about your rent, it is always nice to know who is on the other end of the phone. Meet the team and find out who’s who in our Housing Division.

Your tenancy

As a small, supported housing provider, we provide our tenants with a personalised service. Read about the support we provide and what you can expect from us.

Report a repair

We are committed to keeping the properties we manage in the best possible condition. To help us to do this we have a dedicated Property Services Team who regularly inspect our properties and consult with our tenants.

Tenant involvement

We encourage feedback to help us continually improve all areas of our services so that we remain a first class provider of supported housing.

Managing your finances

Managing your finances well is vital in order to pay your rent and maintain your tenancy. It can also help you to stay out of, or sort out debt problems, as well as to access any benefits you may be entitled to.

Safe and secure homes

We're proud of the building and fire safety standards of our properties to provide safe and secure homes.

Making a formal complaint

If you wish to make a formal complaint, it is best to do so as soon as possible after a problem has been identified. Activities we carry out whilst looking into a complaint will be written down so there is a clear record of the issues raised and actions taken. You will be treated fairly and your complaint will not impact the quality of service you receive in the future. Southdown has a formal policy to ensure all comments, compliments and complaints are treated fairly and dealt with in the same way.

We won! Best Supported Housing Landlord.

Southdown has been recognised by the national Affordable Housing Awards as the Best Supported Housing Landlord.

Find out more

Southdown Sign Up To Together With Tenants

Southdown signs up to the National Housing Federation's initiative called Together with Tenants to improve and strengthen the relationship between residents and housing associations.